At SuperInvoiceDeals, we want you to have a clear understanding of how refunds, subscription cancellations, payment disputes, and chargebacks are handled.
SuperInvoiceDeals is software that provides tools for creating and managing invoice documents. Payments for SuperInvoiceDeals paid plans are processed through Paddle, which acts as the seller/reseller for transactions completed through Paddle Checkout. Because Paddle is the seller for these transactions, payment-related refunds and certain transaction disputes are handled through Paddle.
If you are not satisfied with your SuperInvoiceDeals purchase or believe you are entitled to a refund, please contact us as soon as possible:
Please provide the email address used for your purchase and, where available, your Paddle transaction or order information.
We will review the issue and, where appropriate, communicate with Paddle regarding the refund.
Please do not send payment information, passwords, or complete card numbers by email or WhatsApp.
Paddle is the seller/reseller for purchases made through Paddle Checkout.
Under the applicable Paddle terms, Paddle may cancel a transaction and issue a full refund where, among other circumstances:
Refund eligibility and the final decision regarding a Paddle transaction are subject to the applicable Paddle terms and Paddle's determination.
Customers residing in the European Union, European Economic Area, or United Kingdom may have a statutory right to withdraw from a transaction within 14 days, subject to the conditions described in the applicable Paddle terms and refund policy.
For digital products, this right may be affected where the customer has agreed for the product to be made available before the end of the withdrawal period and has started downloading, using, or benefiting from the product.
Nothing on this page is intended to remove or restrict any mandatory consumer rights that apply to you.
SuperInvoiceDeals Pro may be offered as a recurring subscription.
Subscriptions automatically renew for additional periods until cancelled in accordance with the applicable subscription terms.
If you do not want your subscription to renew, you should cancel it before the next renewal date using the cancellation method made available through Paddle or by contacting Paddle/SuperInvoiceDeals support.
Cancellation of a subscription stops future renewals; it does not automatically mean that a previous payment will be refunded.
Refund requests are handled separately under the applicable refund rules.
If you have paid for SuperInvoiceDeals but cannot access the product because of a technical problem, please contact us immediately.
We will investigate the problem and work to restore access.
The Paddle buyer terms provide that where the supplier fails or unreasonably delays in delivering the product due to technical issues, the buyer may be entitled to a replacement or refund of the relevant charges paid.
If you believe you have been charged more than once for the same SuperInvoiceDeals transaction, or believe a charge was made incorrectly, contact us at support@superinvoicedeals.com.
Please include:
Do not send complete payment-card details.
We will investigate the issue and, where necessary, coordinate with Paddle.
If you believe a payment was made incorrectly, please contact us or Paddle before initiating a chargeback with your bank or card issuer.
The Paddle terms encourage buyers to contact Paddle directly before disputing a charge because this can often provide a faster resolution than the chargeback process.
We will make reasonable efforts to investigate legitimate payment concerns and help resolve them.
A chargeback is a payment dispute initiated through a bank, card issuer, or other payment provider.
If you believe there is an error with your SuperInvoiceDeals payment, we encourage you to contact us first so that we can investigate the matter.
Please do not initiate a chargeback simply because you have forgotten about a subscription renewal or have difficulty locating your account. Contact us first and we will help you identify the relevant transaction.
Paddle may take action where it reasonably believes a transaction may become subject to a chargeback.
If you believe that your payment method was used without your authorization, contact us and Paddle as soon as possible.
You should also contact your bank or payment provider where appropriate.
Paddle may cancel a transaction and issue a refund where it reasonably believes a transaction was made in error or fraudulently.
Because Paddle acts as the seller/reseller for transactions processed through Paddle, SuperInvoiceDeals does not directly send refunds to customers for those transactions.
If SuperInvoiceDeals agrees that a refund should be issued, we will notify Paddle, and Paddle will process the applicable refund.
This is consistent with the Paddle Supplier Agreement, which states that suppliers should not make a refund directly to a buyer when Paddle is the seller.
Where a refund is approved, Paddle will generally process the refund through the applicable payment method or process used for the original transaction, subject to Paddle's procedures and applicable payment-provider rules.
The timing for a refund to appear may depend on the payment method, financial institution, card issuer, or payment provider.
SuperInvoiceDeals provides software for creating and managing invoice documents.
The software generates documents using information supplied by the customer.
We do not guarantee that an invoice generated through SuperInvoiceDeals will satisfy a particular:
Customers are responsible for reviewing their invoices and ensuring that the information they enter and use is accurate and appropriate for their circumstances.
Most account, billing, and product problems can be resolved more quickly when you contact us first.
SuperInvoiceDeals Support
Nothing in this Return, Refund & Dispute Policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies that apply to you under the laws of your country or territory.
Where applicable law provides you with rights that are more favorable than the policies described above, those mandatory rights will apply.